Your credit card service.

Here's what you need to know about interruptions to your service during the  planned system upgrade from April 22nd to 27th, 2021.

Not to worry, you can continue to use your credit card as normal. 

 

 

Your day-to-day transactions and credit card payments.

 

  • Transactions and/or payments made to your credit card during this time, will be posted to your account on April 28, 2021.
  • No additional interest, fees or penalties will be applied as a result of this delay.

Your credit card statements and/or cycle.

 

 

  • Statements due to be issued from April 23 through April 27, 2021 will now be issued on April 22, 2021.
  • Statements due to be issued on April 28, 2021 will now be issued on May 3, 2021.
  • Your statements will revert to the original cycle dates in May 2021.

Scotiabank Alerts.

 

 

 

  • Alerts will not be sent during the planned upgrade however; the Fraud Monitoring team will continue to closely review the activity on your credit card.

Frequently Asked Questions

I have questions about my credit card during the planned system upgrade.

Yes, you can use your credit card as normal.  Please note that transactions and/or payment(s) made to your credit card during this time,  will be posted to your account on April 28, 2021. 

Your available credit balance can be viewed using the Scotia Caribbean App and/or Scotia OnLine Banking until April 25, 2021.

On April 26 and 27, 2021  your available credit balance will not be updated on either platform and, the funds will not be available for your use until the upgrade is complete.

All payments made from April 22 to 27, 2021 will be posted to your account on April 28, 2021.

We sincerely apologise as we understand that this down-time may be a huge inconvenience. Thank you for your patience and understanding as we continuously work on improving and optimising our digital banking channels.

 

 

 

We’re always looking to improve our banking services and in order to optimise our digital banking channels. This planned upgrade is aimed at improving the benefits, features and functionalities available in our credit card suite and based on the enhancements being made, the tech support team requires this length of time.

Yes, it is recommended that you continue to make payments to your credit card, as normal. You may do so using the Scotia Caribbean App, Scotia OnLine Banking and any of our Branch ATMs.

Your standing order payments to your credit card will not be affected. Please note that transactions and/or payment(s) made to your credit card during this time, will be posted to your account on April 28, 2021. 

Your online subscriptions will not be affected by the system upgrade. Please note however that transactions and/or payment(s) made to your credit card during this time, will be posted to your account on April 28, 2021. 

Payments to your credit card can be made as usual via the Scotia Caribbean App, Scotia OnLine Banking and at any Branch ATM.

Yes, you will still be able to use the Scotia Caribbean App and/or Scotia OnLine Banking. Please note:

  • Transactions and/or payment(s) made to your credit card during this time, will be posted to your account on April 28, 2021.
  • Alerts will not be sent during the planned upgrade however; the Fraud Monitoring team will continue to closely review the activity on your credit card.
  • Statements due to be issued on April 23 through April 27, 2021 will now be issued on April 22, 2021.
  • Statements due to be issued on April 28, 2021 will now be issued on May 3, 2021.
  • Your statements will revert to the original cycle dates in May 2021.

Your safety is our top priority. The Fraud Monitoring team will continue to closely review the activity on your credit card. If you suspect that you may be a victim of fraud, please call our contact centre at +1 (246) 426-7000.

This planned upgrade applies to credit cards only and does not affect the functionality of your debit card. 

Yes, if needed, you may withdraw cash from your credit card at any ATM from April 23-25, 2021. Please note that this feature will not be available on April 26 and 27, 2021.

Should you need to report a lost or stolen credit card during this time, please call our contact centre on +1 (246) 426-7000.

During the planned upgrade you will not be able to change the PIN on your card. If you are a primary credit cardholder and need to change your PIN, you will be able to do so from April 28, 2021.

 


I have questions about my supplementary card.

A supplementary card refers to all additional authorised credit cardholders. 

 

All supplementary card requests submitted before April 8, 2021 will be processed as normal. These cards will be mailed to the primary credit cardholder and need to be activated by April 21, 2021. 

 

Your supplementary card will become invalid if not activated by the date specified. If you missed the deadline, please call +1 (246) 426-7000 to reqest a new card. 

If your supplementary cardholder has already activated and pinned their card, no action is required from them. They may continue to use their existing card as usual.

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Cardholder Agreement

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