Frequently Asked Questions

How do I choose the correct account?

Use our online Account Selector to help you decide. You can also browse accounts by need or life stage on the Scotiabank Bank Accounts page.

If you need help at any time, you can simply contact us.

How do I open an account?

You can open an account by:

Please note you will need certain documents to open your account. See requirements.

How do I get help for Scotia OnLine?

For help with your computer or Internet service, please call your computer vendor or your Internet Service Provider.

For help within Scotia OnLine, after you have signed on to Scotia OnLine, click on "Help" which appears at the top of every screen.

If after you sign on, you are still experiencing difficulties, please call us at contact us.

How do I register for Internet Banking?

Registering for Scotia OnLine is easy. Once you are registered, you can make your accounts accessible through Scotia OnLine.

Why is my bank account no longer offered? How does this change affect me?

Scotiabank is always offering new accounts in order to meet the evolving needs of our customers. Rest assured, if you have an existing account with Scotiabank, you can continue to use it as you have always done.

You are also free to switch to another account if one of them better meets your needs. Just speak to a Scotiabank representative, they will be happy to help you.

What is the difference between Everyday Bank Accounts and Savings Accounts?

Everyday Bank Accounts help you take care of your daily banking needs, such as make withdrawals, deposits, transfers, pay bills, do debit Point of Sale (POS) transactions, and write cheques. Overdraft protection is also available to help manage your monthly cash flow. You can bank any way you want, in person, at an ATM, online, or through Mobile or Telephone Banking.

Savings Accounts help you save for your goals, such as a new home, a car, or your children's education. These accounts pay you interest so your savings can grow. When you save regularly in one of these accounts through an Automatic Savings Plan, you can receive bonus interest on your contributions.

Can I pay my bills through my Everyday Bank Accounts?

Absolutely. You can choose to pay your bills at the branch, through the ATM, online, or via Mobile or Telephone Banking.

What is Self-Service Banking?

Self-service banking refers to all transactions performed at Scotiabank ATMs, with your debit card at the point of sale (POS), on Scotia OnLine and Scotia Mobile Banking. All Everyday Banking accounts offer unlimited self-service transactions.

Can I switch from my existing account to another account?

Of course. It's free to switch to another account if one of them better meets your needs. Just speak to a Scotiabank representative, they will be happy to help you.

Why do you charge a monthly fee?

The monthly fee covers the costs associated with operating your account.

How is interest calculated?

Interest on our Savings Account is calculated based on the minimum monthly balance in your account and is paid monthly. For further inquiries about specific interest rates contact your local Scotiabank branch.

How do I register for online banking?

As long as you have a ScotiaCard banking card connected to your bank account – it's as simple as 1-2-3. See the Scotiabank Switch Kit for more information.

How do I open an account(s) and what will I need to open the account?

To open an account(s) please visit your closest Scotiabank branch. In order to open an account you will need various pieces of documentation. Read the New Account Opening Checklist to see exactly what you'll need.

What should I do if I don't understand a fee on my account?

If you have questions regarding the service fees you have been charged on your account, please speak to a Scotiabank representative at your local branch.

What is an ASP/SSRP?

An Automatic Savings Plan (ASP) is a way to steadily grow your savings over time. It allows you to Pay Yourself First. Through the ASP, a set amount is transferred at selected dates to your destination account. There is no charge to set up an ASP on a Scotiabank account and the amount of the ASP contributions can be changed at any time.

The Scotiabank Savings Reward Plan (SSRP) rewards customers with bonus interest when they save regularly through an ASP. The bonus interest is based on your ASP contributions over a 1-year term, this is over and above our already competitive rate of interest earned on the account. The SSRP is only available on eligible accounts. Please speak to your Scotiabank representative for details.