Resolving a complaint.

We put you at the center of everything we do. So the more we know about your concern,
the more capable we will be to resolve it.

Here are a few simple steps to have your concern resolved:

Step 1:

Inform Scotiabank of your complaint by:

Step 2:

If your concern has not been resolved to your satisfaction, then escalate to the Branch Manager for Personal Banking concerns or to the Corporate & Commercial Head for Corporate & Commercial Banking concerns.

Step 3:

If the steps above do not help, please escalate to the Country Head or designate
Mail: CustomerCareBB@scotiabank.com.
Phone: (246) 426-7000

For more information:

Phone
 

  • Personal Banking: (246) 426-7000 or toll free: 1-800-744-2672

  • Corporate & Commerical Banking: your Relationship Manager or (246) 467-3272

Email

Country Head or Designate: 

  • Suzette Armoogam-Shah, Country Head

Branch 

Visit a Scotiabank branch near you.