Resolving a complaint.
We put you at the center of everything we do. So the more we know about your concern,
the more capable we will be to resolve it.
Here are a few simple steps to have your concern resolved:
Step 1:
Inform Scotiabank of your complaint by:
- Calling Personal Banking or Corporate & Commercial Banking
- E-mailing your Branch Contact
- Visiting your Scotiabank branch
Step 2:
If your concern has not been resolved to your satisfaction, then escalate to the Branch Manager for Personal Banking concerns or to the Corporate & Commercial Head for Corporate & Commercial Banking concerns.
Step 3:
If the steps above do not help, please escalate to the Country Head or designate
Mail: CustomerCareBB@scotiabank.com.
Phone: (246) 426-7000
For more information:
Phone
- Personal Banking: (246) 426-7000 or toll free: 1-800-744-2672
- Corporate & Commerical Banking: your Relationship Manager or (246) 467-3272
Email
Country Head or Designate:
- Suzette Armoogam-Shah, Country Head
Branch
Visit a Scotiabank branch near you.