Resolving A Complaint

We put you at the center of everything we do. So the more we know about your concern,
the more capable we will be to resolve it.

Here are a few simple steps to have your concern resolved:

Step 1:

Inform Scotiabank of your complaint by:

Step 2:

If your concern has not been resolved to your satisfaction, then escalate to the Branch Manager for Personal Banking concerns or to the Corporate & Commercial Head for Corporate & Commercial Banking concerns.

Step 3:

If the steps above do not help, please escalate to the Country Head or designate.

For more information

Personal Banking

Phone

1-800-744-2672 (toll-free)

1 (246) 426-7000
Corporate & Commercial Banking

Or your Relationship Manager for assistance
Phone

1 (246) 467-3272
Scotiabank Branch

Branch Locator

Find a local branch
Country Head or designate

David Noel 
Managing Director

david.parks@scotiabank.com