Resolving a complaint
We put you at the center of everything we do. So the more we know about your concern,
the more capable we will be to resolve it.
Here are a few simple steps to have your concern resolved:
Step 1:
Inform Scotiabank of your complaint by:
- Calling Personal Banking or Corporate & Commercial Banking
- E-mailing your Branch Contact
- Visiting your Scotiabank branch
Step 2:
If your concern has not been resolved to your satisfaction, then escalate to the Branch Manager for Personal Banking concerns or to the Corporate & Commercial Head for Corporate & Commercial Banking concerns.
Step 3:
If the steps above do not help, please escalate to the Country Head or designate
Mail: CustomerCareBB@scotiabank.com.
Phone: (246) 426-7000