Resolving a complaint

We put you at the center of everything we do. So the more we know about your concern,
the more capable we will be to resolve it.

Here are a few simple steps to have your concern resolved:

Step 1:

Inform Scotiabank of your complaint by:

Step 2:

If your concern has not been resolved to your satisfaction, then escalate to the Branch Manager for Personal Banking concerns or to the Corporate & Commercial Head for Corporate & Commercial Banking concerns.

Step 3:

If the steps above do not help, please escalate to the Country Head or designate
Phone: (246) 426-7000

For more information

Personal Banking





1 (246) 426-7000
Corporate & Commercial Banking

Or your Relationship Manager for assistance

1 (246) 467-3272
Country Head or Designate

Suzette Armoogam-Shah
Managing Director



Scotiabank Branch

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