Exceptional service

Scotiabank Premium Banking offers you an exclusive array of personalised advice and solutions along with an enhanced level of service, all designed to recognise your achievements and reward you for your success.

Your Premium Relationship Officer is your primary Scotiabank contact and your dedicated banking partner.

A trained professional, the Premium Relationship Officer is here to provide you with personalised guidance and advice on your everyday banking, investing and borrowing needs.

Your Premium Relationship Officer will work closely with you to understand your specific goals – for today and tomorrow and provide you with the right personalised solutions to help you meet your goals and become better off financially.

In addition to having your own dedicated Premium Relationship Officer, you can also count on a wide range of enhanced services for all of your banking needs:

Dedicated servicing team

Every Premium Relationship Officer is supported by a dedicated team of specialists who are here to assist you with all of your specific banking and financial needs.

Priority teller service

Receive fast-tracked service when in queue for your everyday banking transactions.

Designated branch space

Do your banking and meet with your Premium Relationship Officer in the comfort of a dedicated area of your branch reserved for Premium Banking clients. Simply show your Scotiabank Premium Banking wallet card for access to this enhanced and exclusive area of the branch.

Priority processing

Enjoy the benefit of a faster, more streamlined approval process for credit card, loan, mortgage and line of credit applications.¹

Need assistance when you're not near the branch? Wish to do your banking after hours or while you're travelling? As a Scotiabank Premium Banking client, you have even more ways to connect with us.

Premium Contact Centre – here for you 24/7
Exclusively for our Premium Banking clients, our Scotiabank Premium Contact Centre is staffed by specialized Contact Centre agents available to assist you 24 hours a day, 7 days a week. No long waits to reach a live person, no delays in answering inquiries – our specialised Contact Centre agents are focused on meeting your servicing requirements on the first call.

Agent Services:

• Answer any questions about our products and services
• Book an appointment with your Premium Relationship Officer
• Connect you with our advisors for financial service needs
• Resolve any inquiries
• Balance enquiry
• Credit card issue, activation, query etc.
• Help with online banking
• Travel advisories
• Bill payments not credited online
• Request for bank statement
• Query regarding interest rates/payments
• Cheque book order
• Bill payment query
• Letter request for embassy
• Request for title deed
• Request for reference letter
• Request for credit card to be sent to another branch

Online and Mobile Banking
Bank securely on the Internet and on the go. Stay on top of your finances or do your everyday banking anytime and anywhere you need to – right from your computer or Internet-enabled mobile phone or tablet. With Scotia OnLine Banking and Scotia Mobile Banking, all you need is an Internet connection and you have Scotiabank at your fingertips.

Terms & Conditions