Financial Relief
(Customer Assistance Programme)

For those financially impacted by the COVID-19 pandemic.
Last updated: 12/05/20

Let us help guide you.

During this period, we understand that many of our customers and their families may experience challenges, whether making repayments on mortgages or with cash flow and beyond.

We will offer assistance to customers impacted by COVID-19 whereby they can have their loan payments deferred for a period of 3 months with a possibility of extension for a further 3 months.  

We’re committed to working with our customers to help provide relief due to financial stress caused by COVID-19.

Request Financial Relief

Our Financial Relief (Customer Assistance Programme) is designed to help if you have been impacted by COVID-19. If you have not been impacted, we strongly recommend that you continue to make your payments so that you decrease your mortgage, loans or credit card debt.  

You have the option to defer payments on your Mortgages and Real Estate Loans for up to 6 months. Get started by signing in to Scotia OnLine Banking.

  • Payments for Secured and Unsecured Loans may be deferred for a period of 3 months with a possibility of extension for a further 3 months. Debt consolidation and Fixed Payment Plans are available for customers requiring long-term financial assistance. 
  • This offer includes mortgages, operating lines, term loans and credit cards and will be available for customers opting in to the program for 3 months with the possibility of extension for a further 3 months. 
  • No processing fees will be applied to loans extended for working capital support for businesses affected by COVID-19.
  • Although no payments may be due during the payment deferral period, interest on your loan will continue to accrue and will be payable at a later point in the loan’s cycle.
  • Temporary principal payment relief on term loans of up to 6 months, with a corresponding extension on the loan.
  • The bank will also continue to offer a robust online banking platform to process payments to staff and suppliers thereby providing them with flexibility and ongoing connectivity to operate their business remotely. 
  • These offers will be subject to applicable terms and conditions and requests will be assessed on an individual basis. Customers are encouraged to reach out to their Relationship Manager to discuss any needs for support.

 

If you have not been impacted, it is recommended that you continue to make your payments so that you decrease your mortgage or loan debt.

Not participating in the Customer Assistance Programme is easier than you think. Log in to Scotia OnLine Banking and ‘de-select’  your product.

For Credit Card, no sign up is needed.

You can continue making payments to your credit card at any time. There is no need to contact us. Making payments will help lower your outstanding balance and the interest you owe on your account.

Commercial Banking

For general enquiries & requests
Email: bsc.barbados@scotiabank.com
Please copy your respective relationship manager/officer

Broad Street Branch

Premium Banking
Email: premiumbanking.bb2@scotiabank.com

Broad Street Branch

Personal Banking
Email: bridgetowninquiriesbb@scotiabank.com

Warrens Branch

Business Banking
Email: WarrensBusinessBanking@scotiabank.com

Rockley Branch

Business Banking
Email: RockleyBusinessBanking@scotiabank.com

Haggart Hall
Commercial Banking

Online cash management and merchant services support.
Email: barbados.cms@scotiabank.com
Please copy your respective relationship manager/officer

Broad Street Branch
Warrens Branch

Premium Banking
Email: premiumbanking.bb1@scotiabank.com

Warrens Branch

Personal Banking
Email: warrensinquiriesbb@scotiabank.com

Rockley Branch

Personal Banking
Email: RockleyinquiriesBB@scotiabank.com

Haggart Hall

Personal Banking
Email: HHallinquiriesBB@scotiabank.com